Frequently Asked Questions

Buying a course

Which payment methods can I use?

We support Paypal, Visa, Mastercard and American Express.

Do you support other currencies?

The charge will be applied in £ and your bank will charge you the conversion rate on the date of purchase.

How much this course be in US $?

The charge will be applied in £ and your bank will charge you the conversion rate on the date of purchase.

Do you have a money back guarantee?

Yes. If for any reason the course is not what you were expecting we'll give you a full money back guarantee within the first week of you starting your course, no questions asked.

Can I pay in instalments?

No you can't right now.


Buying a gift

Can I buy a gift for someone else?

Yes. Each course is available with a gift option.

How does it work if I buy it as a gift?

Once you've bought the gift, we'll give you a unique code which the recipient can use to start the course. The code is valid for a year after purchase, so they've got plenty of time to get started.


How it works

When do the courses start?

Buy and start whenever you like.

Is this course online?

Yes, there's no need to visit a real world classroom. Find out how it works.

Do I have to do the assignments?

No. They’re entirely optional.

Do I get to keep the course materials?

Yes. You will have lifetime access to the videos, video transcript and classroom

Do I have to be online at a certain time?

No, not at all. This course is designed to fit around your life, no matter what timezone you’re in. Find out how it works.

Does it matter which country I’m from?

No. We have students from over 50 countries worldwide. Just let your tutor know where you are studying from and they will adapt their advice accordingly. You will also receive a transcript of the videos so that if English isn’t your first language you can read the written notes as well.

I've started the course and am not going to be able to finish it on time. Can I get an extension?

We'll always try and help so just contact us on support@my-online-school.co.uk and we'll see what we can do.

How long do I get access to the tutor for?

Your tutor access starts from the moment you choose to start the course. Your course lasts for either 1, 4 or 8 weeks as advertised on the specific course page Find out how it works.